What is the normal turn around time for an order?
The turn around time depends on the order, in all cases, we get the job done as fast as possible. For an average job, the turn around time is 2-3 business days, but it all depends on size, quantity, availability, etc. We always try to meet any of your deadline requests. In some instances, a minimal rush fee may be applied but will be discussed at time of order placement.
Can I bring in my own items?
Yes, you can bring your own items in and we’ll be glad to embroider onto them or print onto them. However, we are not responsible for any equipment malfunctions which may occur while working on your garments that may cause permanent damage to your items. This does not happen much at all, but the risk is entirely up to the customer when bringing in your own items.
How should I give you my artwork?
It all depends on what kind of product we are producing. If we are doing a 1 color vinyl sign/banner the best format is Corel Draw. In most cases, if you can give it to us in Corel Draw format it’s usually the best. We can also use a PDF or EPS file. They tend to work great most of the time. These type of files are usually what is needed to avoid any art charges. If we are doing embroidery for you, then we would need what is called a DST file, which most people don’t have the means to save a file as. This results in us having to digitize the file and convert them within an embroidery program so the embroidery machine can read the fills and lines as stitches instead of line-art. There is a nominal fee for digitizing, but it is a one-time charge for each design.
What programs let me save in vector formats?
Corel Draw and Adobe Illustrator are the major software makers out there. Photoshop can export illustrator paths, and some other programs are also able to export their paths to illustrator file formats. We prefer to use Corel Draw and can handle anything from Corel Draw Version 8 to Version 17.
What is Vector art?
Vector art such as Svg, Eps, and sometimes Pdf files are kind of like line art. It’s when the image is made with paths and fills. It’s the only format you can use for cutting vinyl and to keep the resolution of an image from breaking up and becoming blurry upon expansion.
Raster images such as Jpeg, Gif, Png, and Bmp files are one set size and do not expand or decrease as well in size when needed and are not meant for cut files.
Do you accept "Zip, Jazz, CDs, USB Flash Drive or Super Disk" ?
We accept CDs or USB Flash Drive. We are sorry but at this time we do not accept Jazz, Super Disk, Click, Floppy Disk or other miscellaneous Media.
What's the largest file size I can email you?
If it’s 1.44 Megabytes or a 15-minute Download on a 56k Modem, then it’s too big to send through email. If you have a file of a larger size we suggest you put it on a CD or USB Flash Drive and bring it into our shop.
How long will this last in the weather?
Our standard Vinyl Banners last about 3-5 years, but we’ve seen longer. You can buy heavy duty banner material or High-performance vinyl to extend the life of your banner. All of our Vinyl banners are weatherproof (rain, wind, snow, etc). Weather resistance and how long products will last depend on the actual product and where it will be placed. Feel free to contact us if you have any more specific questions.
Do you ship to our location?
We can ship to anywhere in the Continental United States using USPS, Couriers, UPS, Fed EX, Etc. for a nominal fee. We do not offer overseas shipping at this time.
Do you offer SAME DAY service?
We do not offer same day service, but if you absolutely have to have something finished the same day you bring it into us, then you will be subject to a RUSH CHARGE. In some cases, we might not be able to get it finished the same day regardless, which we will let you know ahead of time.
Are your prices competitive?
When comparing apples to apples we believe our prices are very competitive. We always put out the highest quality for the same price as our competitors. We will never sacrifice quality for the price. If you’re trying to stay within a budget, we will try to work with you as best as we can. We do offer discounts for bulk orders and we also offer coupons which can be found by following us on our Facebook Page OR you can follow us on Twitter and Instagram
What forms of payments do you accept?
We currently accept payments by Credit Card and Debit Card. We also accept payment by Personal Checks. Feel free to call us up with your credit information also. Cash is always welcome.